Role Overview
Ravan.ai is looking for a versatile Sales & Client Support Associate with 1–2 years of experience who can manage client-facing sales activities as well as technical support and CRM operations. The position combines business development, customer success, CRM administration, basic feature testing and hands-on work with GoHighLevel, Salesforce and other automation tools. The ideal candidate is comfortable wearing multiple hats and working in a fast-paced AI product company. Employment type: Full-time. Work mode: On-site at the New Delhi office during the day shift. Candidates from anywhere in India may apply but must be willing to relocate. Start date: Immediate.
Key Responsibilities
Identify, qualify and follow up with prospective customers. Conduct product demonstrations and explain Ravan.ai solutions to prospects. Manage leads, follow-ups, opportunities and deal progression in the CRM. Understand client requirements and support the sales team in closing opportunities. Handle client onboarding, platform questions and day-to-day support requests. Maintain strong client relationships through clear and regular communication. Track issues, coordinate with internal teams and ensure timely resolution. Create and maintain GoHighLevel and Salesforce workflows, pipelines, forms, automations and customer journeys. Perform functional testing of features, workflows and integrations. Troubleshoot common CRM, automation and configuration problems. Maintain accurate client, lead and pipeline data across systems. Prepare documentation, reports, project updates and process notes. Collaborate with engineering, product and sales teams to ensure smooth client delivery.